Qwest phone service high speed Internet
Qwest History :
Founded in 1996 by Philip Anschutz, Qwest began in an unconventional way. Anschutz, who owned the Southern Pacific Railroad at the time, began installing the first all-digital, fiber-optic infrastructure along his railroad lines and connecting them into central junctions in strategic locations to serve businesses with high-speed data and T1 services. In 1998, the Southern Pacific Railroad was merged into the Union Pacific, in which Qwest gained access to UP’s railroad lines to lay fiber-optic cable for its telecom network. At that time Anshutz had a contract with MCI to lay nationwide fiber for them along the railway lines, he took advantage of this situation and laid his own fiber along with that of MCI.
Qwest high speed Internet :
Qwest Communications grew aggressively, acquiring internet service provider SuperNet in 1997, followed by the acquisition of LCI, a low cost long distance carrier (located in Dublin, Ohio and McLean, Virginia) in 1998, and followed again by the acquisition of Icon CMT, a web hosting provider, also in 1998. This launched Qwest as not only a provider of high speed data to the niche market of corporate customers, but also a quick-growing residential and business long distance customer base that it quickly merged into its data service.
Qwest merged with “Baby Bell” US West on June 30, 2000 through an apparent hostile takeover. (See article on US West for more information); Philip Anschutz owns 17.5% of the resulting company.
As a condition of this merger, Qwest had to spin off its long distance operations actually located within the Bell Operating Company boundaries of Qwest Corporation. The resulting company was named Touch America, Inc.
One of the historically significant mass complaints regarding Qwest involved allegations that the then-long-distance-only company switched local telephone service customers over to Qwest’s long-distance service without their permission, an illegal practice known as slamming. In July 2000, Qwest paid a $1.5 million fine to the Federal Communications Commission to resolve slamming complaints. In April 2001, they paid a $350,000 fine to the Pennsylvania Bureau of Consumer Protection after the state cited them for deceptive advertising and slamming practices. The company’s settlements included a requirement that all of its sales employees sign a pledge stating that slamming was barred-and conditions for dismissal from Qwest employment.
The company was also involved in accounting scandals, and was recently fined $250 million by the U.S. Securities and Exchange Commission (SEC), to be split into two $125 million payments due to the poor state of Qwest’s current financial health. Among the transactions in question were a series of deals from 1999-2001 with Enron’s broadband division which may have helped Enron conceal losses. In 2005, former Chairman and CEO Joseph Nacchio, former President and COO Afshin Mohebbi and seven other former Qwest employees have been accused of fraud in a civil lawsuit filed by the SEC. Minnesota governor Tim Pawlenty was accused but later cleared of accepting bribes from Qwest. Separately, Nacchio was convicted of 19 counts of insider trading in Qwest stock on April 19, 2007.
In May 2007, the telecommunications sector as measured by the American Customer Satisfaction Index (ACSI) scored Qwest and Verizon with increases to 72, but Cox dropped six points to 70 and AT&T (70) and Comcast fell to 67.[4][5]
Qwest’s original slogan was “Ride The Light”, which was meant to portray the company as technologically advanced. In 2002, Richard C. Notebaert, who took over as CEO that year, introduced the “Spirit of Service” campaign which promotes the company as being refocused on customer satisfaction.
Qwest phone service :
In 2004, Qwest became the first Regional Bell operating company (RBOC) in the United States to offer Standalone DSL (also known as Naked DSL), i.e. DSL Internet service that does not require the customer to have local landline phone service.
Around 1999 SBC was first to offer naked DSL in the 5 state Ameritech region. The merger between SBC and Ameritech formed Ameritech Advanced Data Services, Inc or SBC Advanced Solutions, Inc.
Qwest also offers a cable system in Phoenix, Denver, Salt Lake City, and Omaha. This service is called Qwest Choice TV. As of October 2008, Qwest Choice TV customers were in the process of being migrated to DirecTV.
Since 2002, The NewsMarket has utilized Qwest for its hosting space.
Article Source: Wikipedia.
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