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Life is like a road. There are long and short roads; smooth and rocky roads; crooked and straight paths. There are roads to happiness as there are roads to sadness, roads towards victory and jubilation, and roads leading to defeat and disappointment.

Perhaps the most perplexing road that you would encounter is a crossroad. With four roads to choose from and with limited knowledge on where they would go, which road will you take?

It is important that you are able to make definite decisions if you are to win your horse’s respect.

You do not know where a road will lead you until you take it. There are no guarantees that choosing to do the right thing all the time will always lead you to happiness. There are many possible outcomes, which you cannot control. The only power you have power is deciding how to act and react in different situations.

So use your power. Take the risk: make a decision, big or small.

Although it is true that one wrong turn could get you lost, it could also be that such a turn could be an opportunity for an adventure. Avoid being a lost traveller or an accidental tourist in life. Your horse will not follow you if you are indecisive. It makes him feel unsafe.

But do not make decisions indisciminately. Taking risks is not about being careless and stupid, especially if you are a horse back rider. Carefully weigh your options:

Gather as much information as you can about your situation.

You cannot make a confident decision when you know nothing about your situation. Ask the 5 W’s: what, who, when, where, and why. What is the situation? Who are the people involved? When did this happen? Why are you in this situation? Sometimes, the reason for your indecision is the lack of information about your situation.

Identify and create options.

What options do you have? Think out of the box. What do you do when you think that the situation offers no options? Then you create your own. From the most simplistic to the most complicated, entertain all ideas. Do not shoot anything down when an idea comes to your head. Sometimes the most outrageous idea could prove to be the right one in the end.

Identify the pros and cons of each option.

Assess each option by looking at the advantages and disadvantages it offers you. In this way, you get more insights about the consequences of such an option.

Trust yourself and make that decision.

Once you have assessed your options, you wll have to trust yourself to make the right choice.

Whether it is the right decision or not, time will tell. Most important is that you have chosen to live your life instead of remaining a bystander or a passive audience to your own life. Even if you made the wrong decision you will have gained your horse’s respect…and increased your own.

Dr M de Clermont wrote “Ride with Supreme Self-Confidence” and edits the Equestrian Information Newsletter and the Equestrian Online Magazine. Subscribe at http://www.equestrian-life-coaching.com to receive your FREE 7 day e-courses

Why is it that people are willing to pay outrageously high bills at restaurants, spas, and luxury hotels and then complain about paying fees for their doctor, lawyer, or financial advisor?

They’re paying for the experience, not just for the product or service. When they feel like celebrities, they don’t mind the expense. With so many choices of providers, it’s the ones who take that extra step to pamper the client that are the preferred choice.

This can be true of prospects in all income levels. And we all know that clients who may not initially be able to invest huge amounts of money may very well continue to increase their portfolio, as they are able to. With their loyalty to you, you are in position for a long-term client who values your services.

What can you do to provide the platinum service that your clients deserve?

Let’s look at three categories where you can distinguish yourself from other businesses.

Provide an inviting environment in your office.

Can you think of anything you could do to give your clients an energizing, nurturing experience when they visit your office?

Think of various offices that you have visited for any type of appointment. What do your remember about them? Did you notice up to date decorating? Comfortable furniture? Interesting, non-commercial art and no clutter? Really look at your office environment with the point of view of a client and see how it looks. You may need to have a designer come in and give your office a makeover.

Having interesting reading material available shows that you care about your clients and value their time. Appealing and healthy refreshments such as protein bars, nuts, and interesting nonalcoholic drinks can make the office visit memorable.

Provide customized service.

Really get to know your clients, asking questions that will determine what they’re trying to achieve and why. Not just questions on a form, but in-depth life questions. Having an understanding of your clients’ priorities and goals for their finances allows you to give them truly customized advice. Give clear explanation of why you are suggesting one approach over another.

Some tangible perk such as a CD on a relevant investing topic sent every quarter shows that you are thinking about them and they’ll appreciate receiving more than just their monthly statement from you. This mailing is especially important for personal contact if your services are not offered through an office. Birthday acknowledgments are a great personal touch.

Keep communication open.

When you sense any uneasiness in communication with a client, acknowledge the tension and find out what the source of the dissatisfaction is. It can very well be that what seemed like a problem in one area may actually be from frustration about a broader issue.

When the concern is out in the open, it is much easier to resolve the problem. Actually acknowledging that you notice the concern and exploring it gives the client so much more confidence in your dedication to serving their needs.

What’s it worth to you to have Million Dollar clients? Having clients who value you not only for your expertise, but for your genuine interest in them can position you to make a significant difference in their lives. And the effect of the legacy they leave can make the world a better place for everyone.

Do you struggle to stay on track with your goals? Get a friend or a coach to support you!
Suzanne Holman works with successful entrepreneurs in financial services ready to break through to 7 Figures! Gift Seminar,7 Keys to 7 Figures for you at http://www.milliondollarproductivity.com

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